FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Do All Packages Clear Customs?
While we take great care in preparing and packaging all orders to meet international shipping standards, customs clearance times and outcomes can vary by country. We cannot guarantee approval in all cases, but we strive to ensure reliable, secure delivery whenever possible. All products are intended strictly for research purposes only.
Can I return my product?
Due to the nature of our products,we do not accept returns. This policy is in place to ensure the safety, quality, and integrity of every item we ship. Once a product leaves our facility, it cannot be resold — your safety is our priority.
My package it's delayed!
If your order is delayed, it may be held by your country's customs department for clearance. In such cases, we recommend contacting them directly to help expedite the release of your package. We're always here to assist, but customs decisions are beyond our control.
Are your products legit?
All GrindLab products are third-party lab tested to ensure purity and quality. Our testing is conducted byJanoshik, one of the most respected labs in the industry. You can verify the results directly on their website, giving you full transparency and confidence in what you're putting into your body.
