FAQ's
Find answers to common questions about shipping, returns, orders, products and customer support.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Will my order be subject to customs?
International orders may be inspected or delayed by customs depending on the destination country. Customers are responsible for checking local import requirements and for any customs duties, taxes, or clearance fees that may apply. Delivery times can occasionally be affected by customs processing.
Can I return my product?
We offer a 14-day return policy, starting from the date you receive your order.
To be eligible for a return:
- The product must be unused
- The product must be sealed
- The product must remain in its original, unopened packaging
What should I do if my order is delayed?
If your order is delayed, please check the tracking information first for the latest update. International shipments may occasionally be delayed by the carrier or by customs processing. If your tracking has not updated for several days, contact our support team and we will help investigate the shipment.
How do you verify product quality?
Where applicable, GrindLab products are supported by independent third-party laboratory testing. Available laboratory reports can be viewed on our Lab Reports page, allowing customers to review the published results directly.
